MEMORANDUM

Date:
To:
From: 
Re: 
1/21/01
Dr. David Chappell
James R. Turner
Micheline Maynard, "Amid the Turmoil, a Rare Success at Daimler Chrysler", http://www.fortune.com/fortune/imt/2001/01/22/imt.html

Overview of Daimler Chrysler

Daimler Chrysler is the name of the the car company that Chrysler and Daimler, the make of the Mercedes Benz merged in 1998 to form.  Apparently Chrysler, the US auto maker, is having problems with a slumping market for US automobiles.  Chrysler's new chief executive officer and former Daimler board member Dieter Zetsche wants to work aggressively to turn Chrysler around and not make the make the merger with Daimler a bad business mistake.

Problems Facing Chrysler

The Fortune magazine article referred to above mentions a few of the problems facing Chrysler. They are not all serious business problems, but they are problems that can lead to the loss of money if the proper decisions are not made and if those decisions are not carried out.
  • One problem facing Chrysler was a plant in Sterling Heights Mich. The Plant needed to be able to produce convertibles and hardtops at the time.  This is a task usually performed by two separate lines. Chrysler did not have the funding to support two lines so they had to figure out how to deal with the problem.
  • As mentioned above Chrysler faces a bad future out look for American car sales in the year 2001.
Daimler Chrysler's Decision Making Models

I think that this article displays a combination of two of the organizational decision making models that were discussed in class. 

  • The first decision making model that I think the Daimler Chrysler problem falls under is the Incremental Process model. The reason I picked incremental is because the problem identification seemed easy to Chrysler, they had to produce convertibles and hard tops in the same plant. The solution to this problem is very difficult especially considering most automobile factories assemble them on separate lines.
The answers to the problems of the convertibles and the hardtops and many other problems facing Chrysler were not as difficult as initially thought. The manager in Sterling Heights found out that there is a Daimler plant in Germany that can handle the process of making hardtops and convertibles. Even more interesting is the fact that the new process involves just as many workers and about the same amount of floor space.
  • I think that this method of decision making is most similar to the Garbage Can method.  the only thing that seems to vary with this and the problem facing Daimler Chrysler is that in the Garbage Can method problem identification is difficult, I think that Chrysler knew what their problem was, but the only way to solve it effectively was to just find out that Daimler already knew how to deal with the problem. This probably saved the company a lot of money on trial and error alone.
  • Estimates by Chrysler's manufacturing chief Frank Ewasyshyn say that by using the Daimler methods of combining hardtops and convertibles in the Sterling Heights plant that has saved Chrysler $100 million.
There are other things that Chrysler learned from Daimler to be more cost effective and things that Daimler has learned from Chrysler.
  • By using rear wheel drive automatic transmissions in Jeeps, a design developed by Daimler Chrysler can save over $600 million around the year 2005.
  • Daimler has started to use Chrysler's more effective method of preparing car doors for painting.


The Importance of  Effective Decision Making

For a business to succeed it is very important for the manager or person in charge to be able to make responsible decisions. If not for the methods of decision making that officers of Daimler Chrysler made the company could have lost a great deal of money. With the forecasts that they have made that is money that can not be taken lightly.